Privacy Policy

Effective Date: January 1, 2025

Slab Leak Pros is a locally owned plumbing company serving Newnan, Georgia and the surrounding communities. When you call us about a slab leak, request a repair, or browse our website, you trust us with your information. We take that trust seriously. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. If you have questions after reading this, call us at 555 1234567 and we will walk you through it.

Information We Collect

When you contact us, we collect the details we need to find and fix your leak. That includes your name, phone number, email address, and the service address where the work will happen. If you describe the problem, we may note details about your home, your plumbing system, and the symptoms you are seeing, such as a warm spot on the floor or an unexplained spike in your water bill.

Like most websites, we also collect basic technical information automatically when you visit. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand which services people are looking for.

How We Use Information

We use your information to schedule your visit, send a technician to the right address, and keep you updated on the status of your repair. If you call after hours, we use your number to return your call and get your water situation under control.

We also use your contact details to follow up after the job. That may mean checking that the repair is holding, reminding you about a warranty, or sending a receipt. If you have opted in, we may send occasional service reminders or seasonal tips. You can opt out of those messages at any time.

We use website data to improve our pages, measure which services get the most attention, and make it easier for Newnan homeowners to reach us when a slab leak strikes.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device. They help the site load faster and let us see which pages are working well.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of the site may not work as smoothly, but you can still call us at 555 1234567 to request service.

Analytics and Third-Party Tools

We use analytics tools, such as Google Analytics, to see how people find our website and which pages they visit. These tools collect aggregated data and do not identify you by name. We use the results to improve our content and make sure homeowners in Newnan can find the slab leak help they need.

We may also use third-party scheduling, mapping, or communication tools to manage appointments and send updates. These providers only receive the information needed to perform their function, and we choose providers that respect your privacy.

Data Sharing and Disclosure

We do not sell your personal information. We share it only when it is necessary to complete your service or when the law requires it. For example, we may share your address and repair details with a trusted subcontractor or supplier if that helps us finish the job faster.

We may also share information with our software providers, payment processors, and analytics partners who help us run the business. These companies are contractually required to protect your data and use it only for the services they provide to us.

If we are ever required to respond to a legal request, court order, or emergency involving safety, we will disclose only what is necessary to comply.

Data Retention

We keep your information for as long as we need it to serve you and to meet our legal and business obligations. Service records, invoices, and warranty details are kept for the life of the warranty and for the period required by Georgia law. After that, we securely delete or anonymize the data.

If you ask us to delete your information and we are not required to keep it, we will remove it from our active systems within a reasonable timeframe.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. That includes secure storage, restricted access for employees who need the data to do their jobs, and secure transmission methods for online payments.

No method of transmission over the internet is completely secure, but we work hard to keep your information safe. If you ever suspect that your interaction with us is not secure, call us right away at 555 1234567.

Your Rights

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop sending marketing messages at any time.

To make a request, call us at 555 1234567 or send a message through our website. We will respond within a reasonable timeframe and will let you know if we need more information to process your request.

Children's Privacy

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, call us at 555 1234567 and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we will make that clear on our website or contact you directly. Your continued use of our site or services after an update means you accept the revised policy.

Privacy Contact